Bill Pay Assistance

The Utilities Department offers several year-round assistance programs designed to help ease financial burdens while ensuring the utility remains in compliance with State law and City ordinances. These programs are as follows.

Payment Extension

Eligible customers who need to delay payment on a current bill may do so for a period of ten days with no late fees. Customers must not have any past due balance to be eligible for the extension. Extensions can be requested once per bill.

• To submit a Payment Extension request, go to “Payment Arrangements” listed under the “Billing” section of the customer portal accessible via okcutilities.com and the My OKC Utilities app. Customers without a portal account may call Utilities Customer Service at 405-297-2833 and speak to a representative to request a Payment Extension.

Installment Plan

This option enables eligible customers to pay a current or past due balance in equal installments over a period of designated months. This is especially helpful for customers who receive an unexpectedly high bill they have not budgeted for. However, during the installment period, customers will still need to remain current with regular monthly charges and payments while they are paying down the past due bill in installments. A down payment may be required before an installment plan can be approved.

• To set up an Installment Plan, go to “Payment Arrangements” listed under the “Billing” section of the customer portal accessible via okcutilities.com and the My OKC Utilities app. Customers without a portal account may call Utilities Customer Service at 405-297-2833 and follow the automated prompts to set up an Installment Plan.

Oklahoma Heartline - 211

Oklahoma Heartline provides information and referrals for Oklahomans needing financial and other assistance, including help paying your OKC Utilities bill.

• Call 211 or Text 211OK to 898211 to get help with food, rent, utilities, and more.

Reduced Trash Rate

Customers who meet requirements under the current year’s Federal Poverty Guidelines are eligible to receive a reduced trash rate. Eligibility is verified through the Department’s partnership with TransUnion, which automatically enrolls qualifying customers during new service initiation.

• Customers who established service before the TransUnion verification process began, or whose income has since changed, may request a re-evaluation using the same process. To do so, call Utilities Customer Service at 405-297-2833 and speak with a Representative. The process will require completion of an affidavit and may also require you to submit a copy of your most recent Federal Tax Return via fax or email to water@okc.gov.

Help 2 Others (H2O) Financial Assistance