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We're upgrading the My OKC Utilities portal to be easier to navigate, more user-friendly and more efficient. The update is expected to go live on October 28.

The upgrade adds automatic multi-factor authentication (MFA) to better protect customer accounts by requiring an extra verification step at login. When customers first sign in to the new portal, MFA will use email for verification. That’s why OKC Utilities customers need to ensure their email address is correct in their current portal account before the upgrade begins on Oct. 24.

 Click the + next to "How to edit your contact details before portal launch" for instructions.

PREPARE FOR THE UPGRADE - THE SYSTEM WILL BE OFFLINE

To complete the system transition, the My OKC Utilities online portal and mobile app will go offline Friday, Oct. 24, at 6 p.m. and will not be back online until the upgraded portal launches Tuesday, Oct. 28. During the outage period, customers will be unable to make payments or submit service requests through the portal or app.

While the system is offline:

• Autopay payments scheduled to process Oct. 24–26 will not be withdrawn during that period. No adverse actions will be taken on those accounts, and payments will instead process on Monday, Oct. 27.
• Payments due during the outage period will not incur late fees if paid by Wednesday, Oct. 29.
• Customers are welcome to make payments using our other regular payment methods, including the IVR automated phone system (405-297-2833), PaySite kiosks, mail and Western Union Agent Locations.
•  Customers should report missed trash or other service issues by phone to Utilities Customer Service at 405-297-2833. Hours of operation are Monday-Friday, 8 a.m. to 5 p.m. As usual, water and sewer emergencies can be reported by phone 24/7.

For security purposes, the new portal will include automatic multi-factor authentication (MFA). This means that every time you log into your portal account, you will receive an email or text that verifies your identity. Simply enter the code into the designated box on okcutilities.com, or via your mobile phone, and you can log in. Please note MFA can be disabled by the account owner after initial login.

To ensure uninterrupted portal access in the new portal, customers should verify their email and mobile phone number are up to date in the current portal by Thursday, Oct. 23.

Outdated contact information will result in customers being locked out of the upgraded portal until they have contacted customer service by phone to regain access.

Here's how to update your contact details in the current portal:

1. Log into your account on okcutilities.com then go to "User Profile" listed under the MY ACCOUNT tab, or open the "My Account" section of the My OKC Utilities mobile app.
2. Review your current information. If needed, update your email address or mobile phone number. These methods will be used for MFA. MFA will NOT work with a landline.

Once logged into the upgraded portal, customers can choose to continue using email or switch their MFA method to text messages sent to their mobile phone.

MFA will be automatically enabled on all accounts unless the feature is turned off by the account owner, which is optional after initial login.

The upgraded My OKC Utilities portal and mobile app include:

• Enhanced security through multi-factor authentication
• Modern, streamlined design for a simpler, faster user experience
• Improved usage charts with clearer visuals and easier access to data
• Payment scheduling between the bill date and due date (if not past due)
• Autopay limit settings to cap withdrawal amounts
• Full Spanish-language functionality for both web and mobile users