Bill Pay Assistance

Life happens. That is why we work to provide our customers with multiple ways they can pay their bill when they experience hard times.

Payment Arrangements

Need extra time to pay a bill? Set up a bill-pay installment or payment extension plan by logging into your account on the My OKC Utilities customer portal or by calling Customer Service at (405) 297- 2833, Monday through Friday from 8 a.m. to 5 p.m. Remember that while installment plans help manage payments, your regular water consumption will continue to accrue, and you'll still be charged monthly utility costs.

Oklahoma Heartline - 211

Oklahoma Heartline provides information and referrals for Oklahomans needing financial and other assistance, including help paying your OKC Utilities bill.
Call 211 or Text 211OK to 898211 to get help with food, rent, utilities, and more.

Reduced Trash Rate

The Reduced Trash Rate is an option for customers who meet eligibility requirements under the current year’s Federal Poverty Guidelines. Customers who may be eligible may enroll by calling Utilities Customer Service at (405) 297-2833 and submitting documents needed to qualify.

Eligibility Requirements:

Complete the required affidavit
Send in a copy of your most recent Federal Tax Return via fax or email water@okc.gov.

Utilities Customer Service staff will review the affidavit and tax information to make a determination. After the determination is made, you will be notified.

Help 2 Others (H20) Financial Assistance

Get Help

Help 2 Others (H2O) Financial Assistance

The City's Help 2 Others financial assistance program provides annual funds to the Salvation Army to assist Oklahoma City Utilities Department water customers who need help paying their utility bills.

For assistance, call the Salvation Army at (405) 246-1100 to see if you are qualified to enroll, and to schedule an appointment with their social services team.

You will need the following for your appointment:

Picture ID (driver’s license, state-issued ID, governmental/military ID, passport, or ID from your country of origin)
Proof of residency (lease agreement/mortgage payment)
Proof of household income (pay stub, award letter, unemployment verification)

Round-Up To Help a Neighbor in Need

Give a little. Help a lot.

You can help your neighbors by rounding up the amount of your monthly utility bill to the nearest dollar, or making a one-time donation. To contribute, visit the “Billing” Section on okcutilities.com then click on the H20 Program tab on the left-hand side of the page.

All contributions are tax deductible. Donations are administered through the Salvation Army and 100 percent of the contributions are used to assist Oklahoma City utility customers needing a hand up.