City of OKC
Utilities Department MenuHelp 2 Others: Financial Assistance
The City of Oklahoma City has resources if you need financial help paying your utility bill.
Cut-Off Notices
If you receive a cut-off notice, contact Customer Service at (405) 297-2833 and one of our Customer Service representatives will assist you with your account.
Payment Plans
A payment plan for qualifying customers can be made on your online account or by calling a customer service representative at (405) 297-2833.
H20: Help 2 Others financial assistance program
The H2O program provides money to the Salvation Army to assist those who need help paying their water utility bills.
If you need help paying your utility bill, contact the Salvation Army at (405) 270-7800 for program eligibility requirements.
If you want to donate, you may round up their utility bill payment to the nearest whole dollar or add any extra amount they wish to give. All extra money goes into the H2O program.
To make a tax-deductible donation to the program, check “Round it Up”when you're paying your utility bill. You can also set up recurring H2O donations on your Auto Bill Pay payments.
Statements of annual contributions are mailed each year.