Utilities services are billed on a cycle determined by your address. Payment is due 15 days after the billing date. Water meters are read monthly. Please make meters accessible to the meter reader. If the meter cannot be read, the monthly usage will be estimated.
Charges may include:
- Water and wastewater services
- Base charges to recover administrative costs for billing and collection
- Trash, recycling and bulk waste collection
- EPA mandated storm water drainage
- EMSAcare (optional)
Reading Your Water Bill
Your water bill includes charges for water, wastewater, solid waste services (if eligible), plus other charges based upon individual customer enrollment. Meters are read monthly, and the consumption is included in your statement.
The City's residential water rates are structured
Waste Water Charges (based on Average Winter Consumption)
For residential, domestic-use customers, the flat monthly sewer charge is based on the average amount of water billed during December, January and February. This average then becomes the flat sewer rate for the remainder of the billing year, beginning in April. Customers who consume higher-than-average water during the winter months (i.e. irrigation or other activities) may see their sewer rates go up for the remainder of the year. The AWC is re-calculated each year, which can helps give customers a break.
Winter Period Average for New Customers
New customers are assigned a default value user charge that is equal to the average winter water use for all residential customers. The current Winter Period Average used for new residential customer is 7,000 gallons.
When filling or adding tap water to a swimming pool, you'll be charged for each thousand gallons used. However, filling your pool in the warmer months will not affect the Winter Period Average.
Your deposit will be refunded after 12 months of good credit with the city. The refund will be credited to the utility account as a payment. If you close an account, the deposit will be applied to your final bill. Any credit balance will be mailed.
Payment is due 15 days after the bill is mailed. Accounts are subject to water disconnect seven days after the due date. Disconnection notices are mailed. Should water be cut off for non-payment, service will be restored the next business day following receipt of the payment.
When multi-unit properties have one meter to service 3 or more units, the City uses a housekeeping charge to cover expenses associated with maintaining quality service. Trash and EMSA charges are directly related to the housekeeping units.