Community Advocacy Program (CAP)

The Community Advocacy Program helps individuals who frequently call 911 for non-emergency issues. CAP builds trust, identifies unmet needs and connects people to long-term support that improves quality of life and reduces unnecessary emergency calls.

About the Community Advocacy Program

CAP team members are trained to work with people experiencing ongoing challenges like housing instability, mobility issues or food insecurity. By building relationships, the team helps address the root causes behind frequent 911 use and supports individuals in managing future needs more independently.

What CAP Does:

Assesses each individual’s needs to understand what’s driving repeated 911 calls.
Connects individuals to services like housing, nutrition support, medical care or mobility assistance.
Builds mentoring relationships to promote independence and reduce reliance on emergency services.

Through personalized support and long-term planning, CAP empowers individuals to lead healthier, more stable lives — while easing pressure on the city’s emergency response system.

FAQs

How does the Mobile Integrated Healthcare team make sure that each 911 call gets the appropriate response?

When a 911 call comes in, trained dispatchers assess the situation to decide if an MIH response is appropriate. In some cases, if an in-person response is not needed, dispatchers may provide support over the phone and connect the caller with resources. If an in-person team is needed, the dispatcher sends the team that can best address the caller’s needs. If there’s a safety concern, MIH may respond alongside law enforcement.

Why is Oklahoma City implementing Mobile Integrated Healthcare?

As Oklahoma City continues to grow, the needs of its residents also are changing. MIH was created to ensure that when someone calls 911 for a behavioral or mental health issue, the response they receive is appropriate and effective. By expanding the City’s ability to respond to these specific types of emergencies, MIH also helps police, firefighters and medics stay focused on the calls they’re best trained to handle.

How does Mobile Integrated Healthcare work with other mental health organizations?

MIH collaborates with local mental health providers, nonprofit agencies and social services organizations to connect residents with ongoing care. After an initial response, team members may refer individuals to services that support long-term recovery, housing stability, healthcare access and more.

How did the City determine that Mobile Integrated Healthcare was needed?

The Mobile Integrated Healthcare program originates from work that began in 2020 with the creation of the Law Enforcement Policy Task Force and the Community Policing Working Group. The result of the meaningful work and collaboration of these two groups was the Recommendation Report(PDF, 2MB) received by Council in March 2022. From that report, the Public Safety Partnership was formed to ensure a sustained focus on the implementation of those recommendations. The Public Safety Partnership continues to be a collaboration among community stakeholders, city council, OKCPD, OKCFD and residents to advance public safety for the Oklahoma City community.

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