The new My OKC Utilities payment and account portal for Oklahoma City Utilities customers is live at okcutilities.com, and customer service staff is on hand to help with the transition.
The new payment website and smartphone app have been live since November. It’s for anyone who receives a City of Oklahoma City bill for water service, and trash, recycling and bulky waste pickup.
What you need to know
okcutilities.com and the My OKC Utilities app are the new ways to pay a bill online or using your smartphone. The old online portal and app are no longer available.
Every customer got a paper bill in November with their account number. Call Utilities Customer Service at (405) 297-2833 or email water@okc.gov if you can’t find your account number.
Customers on auto pay or paperless billing need to re-enroll at okcutilities.com using their house and account number. Re-enrolling with your account number is safest for updating and securing personal information.
An alert letter with your account number and instructions is coming soon for customers who previously used auto pay, but haven’t yet re-enrolled in the okcutilities.com system.
How to pay your bill
There are several ways to pay your City of Oklahoma City bill for water, trash and recycling service:
- Visit okcutilities.com.
- Use the new My OKC Utilities smartphone app for Android and iOS.
- Use a Paysite kiosk: paysitekisoklocator.com.
- Fill out a form with Oklahoma City Utilities as the biller name and your account number at a Western Union location: WesternUnion.com.
- By mail to the City of Oklahoma City at P.O. Box 26570, Oklahoma City, OK 73126.
- By phone at (405) 297-2833, select option 2.
- Use your bank’s bill pay function if it can be linked to your Oklahoma City Utilities account.
About okcutilities.com
The new My OKC Utilities portal at okcutilities.com, and the smartphone app, allow Oklahoma City customers to do much more than pay their bill and manage their account.
Customers can report missed trash, recycling or bulky waste pickup on the app and website. They can also transfer water service, link accounts or set up guest access.
You can also see current water outages, upcoming trash and recycling pickup dates and sign up for notifications.
Visit okcutilities.com to register on the portal. Call (405) 297-2833 if you need your account number or have difficulty registering.
Visit okc.gov/utilities for more on the Utilities Department.