Apartment Owners

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EMSACare Ambulance Program for apartment, duplex & mobile home park owners 

Every September, The City of Oklahoma City gives you the opportunity to change your participation in EMSA’s EMSACare program.

The opt-in/opt-out period is September 1-30.

  • No action is required if you don’t want to make a change.
  • If you are not participating in the program, but wish to opt-in, call Utility Customer Service at (405) 297-2833 or click here.
  • If you are in the program but wish to opt-out, call Utility Customer Service at (405) 297-2833 or click here.

Tenant Notification Form (PDF)

Here’s how the EMSACare ambulance program works

Tenants that live in a property participating in the EMSACare ambulance program will not have to pay out-of-pocket expenses for emergency ambulance rides given by EMSA. The current charge for an emergency ambulance transport is at least $1,100.

Your apartment complex will not be responsible for any expenses other than the monthly cost of the program. EMSA will collect payment from residents’ insurance, Medicaid or Medicare, but not bill residents for co-payments, deductibles or other out-of-pocket charges.

Generally the ambulance ride has to end at a hospital’s emergency room to be considered an emergency transport. Tenants also pay no out-of-pocket costs for non-emergency transports, if there’s third-party coverage for any portion of the charges. A non-emergency transport is a medical transfer that does not terminate at a hospital emergency room.

How much will this cost?

The cost depends on the number of units on your property. We will take the number of units you have, both occupied and unoccupied, and divide it in half to reflect variances in occupancy. The resulting figure is rounded down to the lowest whole number.

For example, if there are 75 units on your property, 75 divided by half equals 37.5. This figure is rounded down to the lowest whole number, which is 37. Then, we multiply 37 by $3.65 (the monthly rate homeowners pay), which equals $135.05. That’s what your monthly fee would be. That’s equal to about $1.80 per unit, per month.

Your utility bill reflects the number of units on your property. If there is a discrepancy in the number of units, please call Utility Customer Service at (405) 297-2833.

If I choose to opt out, do I have to tell my tenants?

Yes. If you chose to opt out City Ordinance No. 23765 requires you to notify your tenants of your decision and obtain a signed Medical Service Program Tenant Notification Form (notification form) from each of them. It’s imperative that renters know they are not covered by EMSACare while they are living in your complex.

For your convenience, the notification form is available here for download (PDF). You must keep these signed notification forms on file and make them available for inspection by the City of Oklahoma City upon request. DO NOT mail copies to the City or to EMSA.

Non-participating complexes should add the notification form to your standard leasing packet. Violation of this provision can result in a fine of up to $500, plus court costs and fees.

In short, to opt out an apartment owner/manger must do the following:

  1. Call Utilities Customer Service, (405) 297-2833 or log on to okc.gov/residents/EMSACare by September.
  2. Have each renter sign a notification form, which can be downloaded from okc.gov/residents/EMSACare.
  3. Keep renters form on file and make them available to the City upon request.

If I choose to opt out, can my tenants sign up individually?

Yes, renters can purchase their own EMSACare membership from EMSA at approximately the same price Utility customers pay on an annual basis. EMSA has a EMSACare hotline, (405) 396-2888, and would be happy to mail them a brochure or provide information.

I own a small apartment building, but my family and I live in our own home. If the apartment building participates but we opt-out at home, does my family get benefits?

No. Benefits cover only those individuals who are permanent residents of the participating address. If your family lives at the apartment building along with your tenants, then you would be covered.

For more information about the EMSACare Ambulance program, call (405) 396-2888.

With the charge for emergency ambulance service now over $1,100, it is easy to see that the EMSACare program is a good deal for you and your tenants.


For information about: EMSACare Program call:

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