OKC Utilities portal upgrade coming Oct. 28: key actions and dates
Published on October 16, 2025
The City of Oklahoma City Utilities Department will launch an upgraded customer portal and mobile app on Tuesday, Oct. 28, bringing customers enhanced security, a modern design and new self-service features.
“We’re upgrading to a new version of our existing software platform to ensure we can continue to provide a reliable experience for our customers,” Utilities Customer Service Superintendent Michelle Lisenby said. “While there are new features and improvements, customers can rest assured the basics remain the same, so the system will still feel familiar.”
The upgrade adds automatic multi-factor authentication (MFA) to better protect customer accounts by requiring an extra verification step at login. When customers first sign in to the new portal, MFA will use email for verification. That’s why OKC Utilities customers need to ensure their email address is correct in their current portal account before the upgrade begins on Oct. 24.
What to know before the upgrade
To complete the system transition, the My OKC Utilities online portal and mobile app will go offline Friday, Oct. 24, at 6 p.m. and will not be back online until the upgraded portal launches Tuesday, Oct. 28. During the outage period, customers will be unable to make payments or submit service requests through the portal or app.
While the system is offline:
- Autopay payments scheduled to process Oct. 24–26 will not be withdrawn during that period. No adverse actions will be taken on those accounts, and payments will instead process on Monday, Oct. 27.
- Payments due during the outage period will not incur late fees if paid by Wednesday, Oct. 29.
- Customers are welcome to make payments using our other regular payment methods, including the IVR automated phone system (405-297-2833), PaySite kiosks, mail and Western Union Agent Locations.
- Customers should report missed trash or other service issues by phone to Utilities Customer Service at 405-297-2833. Hours of operation are Monday-Friday, 8 a.m. to 5 p.m. As usual, water and sewer emergencies can be reported by phone 24/7.
To learn more and find instructions on how to update contact information in the portal, visit okc.gov/utilities and click the Pay Bill tile.
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Media Contact: Jasmine Morris, (405) 297-1950, jasmine.morris@okc.gov