Common Questions

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Find answers to questions about EMSACare below.

Expand/Contract Questions and Answers

  • Where can I read the ordinance?

  • Why is this necessary?

  • I live in Midwest City, Harrah (or other community not in EMSA’s service area). What does this mean for me?

  • I live outside of Oklahoma City but receive an Oklahoma City utility bill. What does this mean for me?

  • What if I need an ambulance while on business in Tulsa?

  • What about people who don’t have insurance?

  • I work in Norman (or other community EMSA does not serve), but EMSA doesn’t respond out there. What happens if I need an ambulance then?

  • I own/operate a nursing home/assisted living facility. What does this mean for us?

  • Will EMSA still have EMSAcare?

  • What are my responsibilities when transported by EMSA under EMSAcare?

  • I have an active EMSA EMSAcare membership. What does this mean for me?

  • I live at ABC Apartments. I want to opt out.

  • I pay for utilities at my two rent homes, in addition to my residence. Are my renters covered if I only pay the EMS fee on my home?

  • I pay the EMS fee at my home, but my husband lives in a nursing home. Does he need a separate membership?

  • If I opt out next September will I have to opt out every September?

  • If I opt out but later change my mind, can I resume participation?

  • Are there any excluded services?

  • Do participating customers receive benefits for non-emergency transports, too?

  • What constitutes a non-emergency transport?

  • What do I need to do when I get a bill?

  • I’m opted in and had an emergency EMSA transport, so why am I getting a bill?

  • Then what is the utility fee for?

  • If I participate, who is covered?

  • What areas are served by EMSA?

  • I have insurance and/or Medicare. Why should I participate? (Isn’t it like I’m paying for the same thing twice?)

  • I have Medicaid. Why should I participate?

  • What constitutes an emergency transport?

  • If I pay the utility fee, will you bill my insurance?