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How do I adopt a pet?

Oklahoma City Animal Welfare strives to find great homes for the dogs, cats and other animals that come into their care. The adoption center is open seven days a week to view pets available for adoption. To adopt a pet you will need to come into our center or at an event in person. You must be at least 18 years of age and possess a state issued ID. We encourage that you do pre-research about adopting a pet prior to coming into our shelter. We also suggest that you include your entire family in the process. Depending on the day, it may take an hour or more to complete the process. Most dogs and cats are $60 and that includes spay/neuter, age appropriate vaccinations, de-worming, flea and tick treatment and an initial consult visit with a participating veterinarian in the community. The shelter is located at 2811 SE 29th Street. It is open 7 days a week, from 12-5:45 except the 3rd Wednesday of every month it’s open at 2pm.

You can see pictures of animals available on-line by visiting our web site at www.okc.gov/animalwelfare. For more information call (405) 297-3100.

What is considered high grass and weeds?

The number one complaint from people across the city is high grass and weeds. City ordinance defines grass to be in violation when it reaches a height of 12 inches. Property owners are also responsible for maintaining alleys and right-of-ways adjacent to their property. Municipal Code Chapter 35, Section 63

Report.

Can I report issues confidentially?

All problems reported to the Action Center are confidential. The City is the complaining party – not you or your neighborhood. You don’t have to give us a name or phone number. We request this information so we can contact you with a follow-up, but you’re not required to give it to us.

Common code violations

Illegal Outside Storage: Outside storage in a residential area is prohibited. (The only commercial district that allows outside storage is C-4.) To find out about a property’s zoning, log on to www.okc.gov/planning or call the Action Center at 297-2535. Municipal Code Chapter 59, Section 9350.47

Business Operations and Auto Repair in Residential Areas: Most business operations are not allowed in single family residential areas. Major auto repair, even done by a homeowner, is a code violation. Municipal Code Chapter 59, Section 6100.1

Illegally Placed Signs: Signs are not allowed on utility poles, traffic sign poles or anywhere in the city right-of-ways, including medians. Municipal Code Chapter 3, Section 81

Illegal Parking: Parking on an unpaved surface or on a city sidewalk or right-of-way is a violation. This includes boats, trailers and RV’s. Municipal Code Chapter 59, Section 10250.8

High Grass and Weeds: The number one complaint from people across the city is high grass and weeds. City ordinance defines grass to be in violation when it reaches a height of 12 inches. Property owners are also responsible for maintaining alleys and right-of-ways adjacent to their property. Municipal Code Chapter 35, Section 63

Junk and Debris: 
Property owners are required to keep their property, including alleys and right-of-ways adjacent to their property, clean and free from trash. Trash is defined as, but not limited to, refuse, litter, debris, or any other matter that is uncared for, discarded or abandoned. 
Municipal Code Chapter 35, Section 103

Exterior Property Maintenance: 
Property owners are required to keep their property in good repair and properly maintained. Examples include but are not limited to roofs, fences and painted surfaces. Municipal Code Chapter 24, Article IV

Dilapidated and Unsecured Structures: 
Dilapidated and unsecured structures not only pose a safety hazard to the community they are a violation of Oklahoma State Statues. Dilapidated structures are those with foundation damage, collapsing roof, major structural damage and decay. Unsecured structures are those with broken windows, unlocked or open doors and holes in the roof or outer walls. Title 11, Oklahoma State Statute, Section 22

Maintenance of Screening and Fencing: 
All sight-proof screening (trees or other barriers) and fencing must be maintained and kept in good repair.Municipal Code Chapter 59, Section 11150

Dilapidated Signs: 
Signs must be kept in good repair, clearly legible and free of damage, deterioration and/or defacement. Municipal Code Chapter 3, Section 83

Graffiti: It is against City ordinance to allow graffiti to remain on a property. The property owner is responsible for removing it. Municipal Code Chapter 35, Section 147

Inoperable Vehicles:
 
Inoperable vehicles are not allowed on public or private property, including driveways. Examples include wrecked cars, vehicles partially or completely dismantled, rusted, junked or abandoned. Vehicles with flat or no tires or with an expired or missing tag are also included. Municipal Code Chapter 35, Section 37

Commercial Trucks: 
Commercial trucks shall not be parked or stored in residentially zoned areas. Municipal Code Chapter 59, Section10450

Livestock or Poultry: 
Raising livestock or poultry on a lot/parcel less than one acre is a violation of City code. Municipal Code Chapter 59, Section 9350.8

Bulk Waste: 
Bulk waste can be put out to the curb for collection no more than three days before the scheduled pick up date. Municipal Code Chapter 45, Section 25

Big Blue: 
Big Blue can be put at the curb after 7 p.m. the day before collection day and must be wheeled back and legally stored at the side or rear of the structure, no later than 8 p.m. the day after collection. Municipal Code Chapter 49, Section 45

Helpful Telephone Numbers

Action Center
405-297-2535

Alarm Permits:
405-297-1109 

Arson Hotline:

405-232-7766

Drug/Gang Hotline:
405-232-6272

Garage Sale Permits: 
405-297-2606

Trash/Bulk Waste Inquiries:
405-297-2833

Pothole Hotline:
405-631-1111

Utility Billing: 
405-297-2833

Water/Sewer Emergency:
405-297-3334

Common code violations

Illegal Outside Storage: Outside storage in a residential area is prohibited. (The only commercial district that allows outside storage is C-4.) To find out about a property’s zoning, log on to www.okc.gov/planning or call the Action Center at 297-2535. Municipal Code Chapter 59, Section 9350.47

Business Operations and Auto Repair in Residential Areas: Most business operations are not allowed in single family residential areas. Major auto repair, even done by a homeowner, is a code violation. Municipal Code Chapter 59, Section 6100.1

Illegally Placed Signs: Signs are not allowed on utility poles, traffic sign poles or anywhere in the city right-of-ways, including medians. Municipal Code Chapter 3, Section 81

Illegal Parking: Parking on an unpaved surface or on a city sidewalk or right-of-way is a violation. This includes boats, trailers and RV’s. Municipal Code Chapter 59, Section 10250.8

High Grass and Weeds: The number one complaint from people across the city is high grass and weeds. City ordinance defines grass to be in violation when it reaches a height of 12 inches. Property owners are also responsible for maintaining alleys and right-of-ways adjacent to their property. Municipal Code Chapter 35, Section 63

Junk and Debris: 
Property owners are required to keep their property, including alleys and right-of-ways adjacent to their property, clean and free from trash. Trash is defined as, but not limited to, refuse, litter, debris, or any other matter that is uncared for, discarded or abandoned. 
Municipal Code Chapter 35, Section 103

Exterior Property Maintenance: 
Property owners are required to keep their property in good repair and properly maintained. Examples include but are not limited to roofs, fences and painted surfaces. Municipal Code Chapter 24, Article IV

Dilapidated and Unsecured Structures: 
Dilapidated and unsecured structures not only pose a safety hazard to the community they are a violation of Oklahoma State Statues. Dilapidated structures are those with foundation damage, collapsing roof, major structural damage and decay. Unsecured structures are those with broken windows, unlocked or open doors and holes in the roof or outer walls. Title 11, Oklahoma State Statute, Section 22

Maintenance of Screening and Fencing: 
All sight-proof screening (trees or other barriers) and fencing must be maintained and kept in good repair.Municipal Code Chapter 59, Section 11150

Dilapidated Signs: 
Signs must be kept in good repair, clearly legible and free of damage, deterioration and/or defacement. Municipal Code Chapter 3, Section 83

Graffiti: It is against City ordinance to allow graffiti to remain on a property. The property owner is responsible for removing it. Municipal Code Chapter 35, Section 147

Inoperable Vehicles:
 
Inoperable vehicles are not allowed on public or private property, including driveways. Examples include wrecked cars, vehicles partially or completely dismantled, rusted, junked or abandoned. Vehicles with flat or no tires or with an expired or missing tag are also included. Municipal Code Chapter 35, Section 37

Commercial Trucks: 
Commercial trucks shall not be parked or stored in residentially zoned areas. Municipal Code Chapter 59, Section10450

Livestock or Poultry: 
Raising livestock or poultry on a lot/parcel less than one acre is a violation of City code. Municipal Code Chapter 59, Section 9350.8

Bulk Waste: 
Bulk waste can be put out to the curb for collection no more than three days before the scheduled pick up date. Municipal Code Chapter 45, Section 25

Big Blue: 
Big Blue can be put at the curb after 7 p.m. the day before collection day and must be wheeled back and legally stored at the side or rear of the structure, no later than 8 p.m. the day after collection. Municipal Code Chapter 49, Section 45

Helpful Telephone Numbers

Action Center
405-297-2535

Alarm Permits:
405-297-1109 

Arson Hotline:

405-232-7766

Drug/Gang Hotline:
405-232-6272

Garage Sale Permits: 
405-297-2606

Trash/Bulk Waste Inquiries:
405-297-2833

Pothole Hotline:
405-631-1111

Utility Billing: 
405-297-2833

Water/Sewer Emergency:
405-297-3334

What is considered a dilapidated or unsecured structure?

Dilapidated and unsecured structures not only pose a safety hazard to the community they are a violation of Oklahoma State Statues. Dilapidated structures are those with foundation damage, collapsing roof, major structural damage and decay. Unsecured structures are those with broken windows, unlocked or open doors and holes in the roof or outer walls. Title 11, Oklahoma State Statute, Section 22

Where can I learn more?

Go to okc.gov/bettersafer or call the Public Information & Marketing Office at (405) 297-2578.

How is the City funded?

The City of Oklahoma City is primarily funded by taxes. Sales tax revenue makes up most of the General Fund, which pays for the City's day-to-day operations. Other important sources of revenue include use tax, property tax and hotel/motel tax.

With the 1/4 cent sales tax increase approved as part of the Better Streets, Safer City election, the local sales tax in Oklahoma City is 4.125 percent. Of that, 2 1/4 cents goes to the General Fund, 3/4 cent goes to Public Safety, 1/8 cent goes to the OKC Zoo, and 1 cent goes to MAPS 3.

Property taxes finance general obligation bonds, which voters approve for specific capital projects. It is a common misconception that property taxes help pay for the City’s core services. Although this is true in many states, cities and towns in Oklahoma are not allowed to levy property taxes for day-to-day operations.

Hotel/Motel Tax helps promote OKC as a tourism and convention destination and is charged for hotel stays. Bringing tourism and conventions to OKC helps boost our economy.

Use tax is due on goods purchased outside of Oklahoma and brought into Oklahoma City and consumed in situations when no sales tax was charged. An example is something you buy online from another state and no sales tax is charged, but you use the item in OKC once it's delivered.

Do the project budgets include projected cost inflation?

Yes.

Are there plans for unexpected needs?

Yes. A portion of the bond program is for unlisted projects to provide a contingency to address unexpected needs. Experience tells us we’ll find needs that weren’t apparent while making project plans, and that’s how we’ll fund projects to meet those needs.

When will construction begin and end?

Construction on some of the projects will start about a year after the election. Construction is scheduled to end on bond projects near the end of the 2020s, and construction will likely end on the temporary sales tax initiative projects within a couple of years of the end of tax collections.

Does this fund every infrastructure need in Oklahoma City?

No. It’s impossible to address every need across Oklahoma City’s 620 square miles with any single bond program or sales tax initiative. That’s why resident feedback, planning studies and other tools were essential for identifying priorities.

Was there a bond program before?

Yes. Voters approved an $835.5 million bond program in 2007 to fund critical projects much like the 2017 program. Most of those projects are finished, under construction or in design now, and the 2017 program will continue moving us forward.

How is this different from MAPS 3 and other MAPS programs?

The bond package is for basic needs and critical infrastructure every community needs for stability, growth and safety. It's funded by property taxes, whereas MAPS programs have been funded by a sales tax.

The permanent sales tax is different from MAPS programs because it's a permanent tax dedicated to police, fire and other day-to-day City services. MAPS programs have been temporary taxes for ambitious capital improvement projects that improve our quality of life.

The temporary sales tax extension is similar to the temporary public safety sales tax program that came before MAPS for Kids. The temporary penny sales tax extension and the previous temporary public safety taxes are both shorter than MAPS programs and fund important capital projects -- in this case, streets, sidewalks, trails and bicycle infrastructure -- without borrowing money.

How were the bond projects chosen?

Bond projects were determined based on resident survey results, street and bridge ratings, planning studies, the City Council’s strategic priorities and operating impact.

What does the penny sales tax extension pay for?

Over 27 months, the temporary penny sales tax will generate $240 million of revenue for better and safer streets, sidewalks and trails for drivers, pedestrians and cyclists.

It will fund $168 million for street resurfacing, $24 million for streetscapes, $24 million for sidewalks, $12 million for trails and $12 million for bicycle infrastructure.

The debt-free projects will create smooth and safe streets for drivers, on-street amenities for recreational and commuting cyclists, and streetscapes and trails that protect pedestrians and cyclists and enhance opportunities for economic development. 

What does the permanent 1/4 cent sales tax pay for?

The permanent ¼ cent sales tax is invested in the City’s General Fund. About two thirds of the General Fund goes to public safety services, with the rest paying for other basic services like animal control, parks and transit.

The Council intends to use the funds to hire 129 additional police officers, and hire 57 more firefighters to staff two additional fire stations and bring an idled fire engine back into service. The funds allow the Council to restore essential services reduced while sales tax declined.

The permanent ¼ cent sales tax adds an estimated $26 million per year to the General Fund.

What is a bond program?

The City of Oklahoma City uses bonds to pay for building and rebuilding streets, bridges, sidewalks, parks, public safety facilities and more. Oklahoma City’s strong credit rating means it can issue bonds at low interest rates for a sustainable and efficient funding source.

Where does the money come from?

For the bond program, the money comes from property taxes. About 14 percent of your property tax goes to the City of Oklahoma City, and the rest goes to schools, the county and other government entities. For example, the owner of a $150,000 house pays about $248 each year for Oklahoma City’s portion of the property tax. The City uses the money to pay for bonds. 

For the sales tax initiatives, the money comes from purchases of goods and services within Oklahoma City limits or online sales subject to local sales tax.

What is Better Streets, Safer City?

The Oklahoma City Council voted to call a special election Sept. 12, 2017 for voters to consider investing more than $1.2 billion in critical infrastructure like streets and sidewalks, including an annual $26 million boost for public safety and other day-to-day operations.

The Council approved three proposals to present to voters:

Oklahoma City voters approved all of the measures.

What other recreational activities are available at Lake Overholser?

Fishing, picnicking, boating, kayaking and sailing are available at Lake Hefner. There are also parks and trails for walking, jogging and bicycling. The adjacent Stinchcomb Wildlife Refuge has wildlife viewing, hiking and more.

What other recreational activities are available at Lake Stanley Draper?

Fishing, pavilions for picnicking, boating, kayaking, sailing, camping and off-road riding activities are available at Lake Stanley Draper Marina. All recreational activities require permits, which can be purchased at the marina. The marina also sells fishing and boating items as well as snacks and beverages. Restaurant service in the marina is only available during the summer season. A variety of off-road riding areas for motorized and non-motorized vehicles with permits are available. There are also picnic and playground areas which are available free to the public.

What other recreational activities are available at Lake Hefner?

Fishing, picnicking, boating, kayaking and sailing are available at Lake Hefner. There are also parks and trails for walking, jogging and bicycling.  

Is water skiing allowed on lakes?

Water skiing is allowed only on Lake Stanley Draper. No permit is required for water skiing.  Valid Oklahoma State and Oklahoma City boat permits are required to operate boats on the Oklahoma City lakes.

Is swimming allowed on lakes?

No.

Is fuel available at the marina?

Fuel is not available at Lake Hefner or Lake Stanley Draper. 

If I sell my boat, do I need to inform the new owners to contact the marina to make arrangements to rent a stall?

Boat stall rental permits are not transferable, so the new owners will need to complete a new boat stall rental permit in their name.

If I sell my boat and there is a waiting list for the particular stall size I have rented, do the new owners get to keep the stall?

The marina will make every effort to accommodate the request. However, the new owners will need to contact the marina to purchase a new boat stall rental permit.

If I sell my boat, do I need to inform the marina?

Boat stall rental permits are not transferable or refundable. However, the marina needs to be informed so the inventory can be updated, and the stall made available for future rentals.

Is personal watercraft, such as a jet ski, allowed in stalls or on lakes?

Personal watercraft, such a a jet ski, is allowed to be stored in wet and dry stalls. The use of personal watercraft is allowed on lakes. However, Lake Hefner has a restriction of no wakes for personal watercraft 12 feet or less in length.

In the event of property damage or loss, is the City responsible?

Under the Terms and Conditions of the boat stall rental permit, renters release, indemnify and hold harmless the City If there is a loss or damage to property stored in the dry or wet stalls. 

Am I allowed to store items on the wet stalls?

All items must be stored on the watercraft or taken with you at the end of the day.

Can I store my sailboat in the dry stalls with the mast up?

Yes.

Can I store trucks or campers in the dry stalls?

Only navigable boats and boat trailers listed on the boat stall permit can be stored in the dry stalls.

Can I store a boat other than my own in my dry or wet stall?

Only the boats listed on the permit can be stored in dry or wet stalls.

What services are included with a wet stall rental permit?

The convenience of storing your boat on the water and in a locked stall area. Electrical power (110v and 220v) is available at each wet stall. Potable water is only available at the boat ramp entrance.

What services are included with a dry stall rental permit?

The convenience of storing your boat and/or trailer in a fenced and locked area at the lake.

How do I contact Lake Patrol?

Call 911 dispatch and request Lake Patrol assistance.

What are the lake hours?

Lake hours are 5 a.m. to 11 p.m., except for permitted activities, such as boating and fishing. Permits allow use of the lakes 24 hours a day, 7 days a week.

How can I access my boat at Lake Hefner?

Dry and wet stalls are accessible 24 hours a day, 7 days a week. Dry stalls require a combination code which is issued by the marina upon completion of a boat stall rental permit.

How can I access my boat at Lake Stanley Draper?

Dry and wet stalls are accessible 24 hours a day, 7 days a week. Dry stalls require a combination code.  Wet stalls require a fob and PIN (Personal Identification Number) which are issued by the marina upon completion of a boat stall rental permit. Draper wet stall rentals include one fob per rental permit.  One additional fob is available with a $25 deposit.

Does my boat stall rental permit expire?

All annual rental permits expire on April 30 and can be renewed between April 1 and April 30 either online or at the marina where the boat stall is located.

How do I pay for a dry or wet stall?

The City of Oklahoma City offers the following payment options:

  • Annual rental permit fees are added to your utility bill. If you do not have an Oklahoma City water utility bill, one will be created for your boat stall rental.

  • The option of paying monthly, including automatic deductions from a bank account, is available for annual permits only.

  • Payments cannot be made at the marinas for annual rental permits. A rental with an expiration date of April 30 is considered an annual rental permit.

  • Monthly and daily rental permits for short-term rentals may be purchased at the marinas and payment is due at the time of rental.

What do I need to rent a wet slip or dry stall?

Your watercraft will need:

  • A current state title or registration
  • Annual Oklahoma City boat permit (available at the marina
  • State-issued ID

How do I get a Permit for a storm shelter?

In Oklahoma City a building permit is required to install an above or below ground storm shelter.

Fees

  • In-Ground or Slope-Top Shelter - $53.50
  • Above Ground Safe Room - $70.50

How to get a storm shelter permit

 

Step 1

The following information is needed to get a permit. 
**Contact your contractor for these documents.

Step 2

Bring required documents to our office. 

  • Submit in person Monday – Friday, 8 a.m. to 4:30 p.m. at 420 W. Main St., 8th Floor. Your request will be reviewed while you wait.
  • You can also send your permit request by fax to (405) 297-2178. We will contact you for payment by credit card.

Step 3

Once you have paid for your permit and the shelter has been installed and inspected, you may register it with the City online or by calling the Action Center at (405) 297-2535. You may also request that your shelter be automatically registered on the building permit application in the remarks section of the form.

If you have questions or need assistance call 297-2525.

How do I request an inspection?

You may request an inspection on a current permit online or through the City’s Interactive Voice Response system at 405-316-5656.

I am getting a new roof do I need a permit?

Replacing roofing material does not require a permit, however if any structural roofing members are being replaced it will require a building permit. Before letting anyone on your roof, ask to see a State of Oklahoma Roofers license.

Can I build a shed in my backyard?

Yes, there may be some restrictions and a permit may or may not be required. Please contact Oklahoma City Plan Review at 405-297-2525. If a permit is required it must be issued prior to any structure being built or moved on site.

Can I buy an electrical, plumbing, or heat and air permit?

Electrical, plumbing, mechanical, sign, driveway and fire suppression system permits, can only be issued to contractors licensed in the State of Oklahoma and registered with the City of Oklahoma City.

Can I do electrical, plumbing, or heat and air work myself?

All electrical, plumbing, and mechanical work must be done by contractors licensed in the State of Oklahoma and registered with the City of Oklahoma City. A permit must be issued prior to starting any work.

Can I replace my water heater?

A plumbing permit is required for this work.  Plumbing permits can only be issued to contractors licensed in the State of Oklahoma and registered with the City of Oklahoma City.

How do I search for permits and inspections by address?

Do I need a permit?

Permits are required when you construct, alter, repair, enlarge, move or demolish any primary or accessory structure. Contact Development Center Plan Review staff at 297-2525 for additional information.

The State of Oklahoma does not require a license for general contractors.

However; Electrical, plumbing, mechanical, sign, driveway and fire suppression system permits, can only be issued to contractors licensed in the State of Oklahoma and registered with the City of Oklahoma City.

What are Oklahoma City’s current adopted building codes?

Oklahoma City current adopted building codes:

  • International Building Code, 2009
  • National Electrical Code, 2008
  • International Plumbing Code, 2009
  • International Mechanical Code, 2009
  • International Energy Conservation Code, 2009
  • International Fire Code, 2009

What will the transportation impact fee for my building be?

The total fee depends on the building type (or “land use category”), location (or “assessment area”), and size. The map below shows colored assessment areas (Core, Infill, New Growth, or Rural), which are reflected in the fee schedule below. The land use category can be determined by consulting the detailed Land Use Categories Table. The fee is determined by multiplying the total building square footage, less porches and garages, by the appropriate per square foot fee from the table below.

Transportation Fee
Amount shown is the dollar amount per square foot of development.
Land Use Category  Rural  New Growth  Infill  Core 
 Residential  $0.33  $0.33  $0.28  $0.24
 Industrial  $0.54  $0.36  $0.30  $0.26
 Office/Institutional/Lodging  $1.10  $1.03  $0.87  $0.76
 Customer-Oriented Low  $0.92  $0.92  $0.78  $0.68
 Customer-Oriented Moderate  $1.28  $1.28  $1.08  $0.94
 Customer-Oriented High  $2.20  $2.20  $1.86  $1.62

impact fee benefit areas

Click here for a larger map for zooming in (PDF).


What is a benefit area?

Benefit areas have been established for the collection and expenditure of impact fees to ensure the capital improvements funded through the impact fee increase the capacity of the streets in the benefit area where paying development is located. Funds collected in a benefit area must be spent on projects located in that same benefit area.

What is the purpose of the transportation impact fee? What does it pay for?

Fee revenue will be used to fund street improvements needed to expand street system capacity for new development. For example, funds might be used for traffic signal improvements or adding new travel or turning lanes.

When is the fee collected?

Transportation impact fees will be collected at building permit issuance. (Applicants may request deferral until the issuance of a certificate of occupancy.)

When does the transportation impact fee take effect?

Jan. 1, 2017

Where can I read the ordinance?

Log on to the City website at okc.gov. On the top menu, you'll see Municipal Code in the Government menu. Click the link, then just type the Ordinance number, 23,765, in the search engine.

Why is this necessary?

The City of Oklahoma City currently funds ambulance service through our general fund, which is the same way we pay for street maintenance, many public safety programs and other expenses. Funding ambulance service through a special fee frees up general fund tax dollars for other community needs. And, in return, citizens will receive EMSAcare benefits.

I live in Midwest City, Harrah (or other community not in EMSA’s service area). What does this mean for me?

EMSA does not service your community, so this does not affect you – except that if you need service while in Oklahoma City, you can rest assured that you will receive the highest quality of EMSA care.

I live outside of Oklahoma City but receive an Oklahoma City utility bill. What does this mean for me?

Only water customers residing within Oklahoma City limits are eligible to participate in Oklahoma City’s program. Some other cities served by EMSA have or are creating similar programs.

What if I need an ambulance while on business in Tulsa?

EMSA will respond, and your transport to a Tulsa hospital emergency room would be covered. However, an ambulance transport back to Oklahoma City from Tulsa would NOT be covered – as it would result in the ambulance leaving the service area during the transport.

What about people who don’t have insurance?

If they participate, they have no out-of-pocket costs for EMSA emergency service. The amount they’ve paid through their utilities bill is considered payment in full.

I work in Norman (or other community EMSA does not serve), but EMSA doesn’t respond out there. What happens if I need an ambulance then?

EMSA is Oklahoma’s largest ambulance service, providing care in 16 communities (Oklahoma City, Edmond, Bethany, Mustang, Nichols Hills, Piedmont, The Village, Yukon, Warr Acres, Lake Aluma, Arcadia and Valley Brook, plus Tulsa, Bixby, Sand Springs and Jenks). Your program benefits will apply to transports within EMSA’s service area. If you need an ambulance while at work – or if you’re on vacation in another state, for that matter – a different ambulance provider will respond and you may be responsible for paying out-of-pocket charges.

I own/operate a nursing home/assisted living facility. What does this mean for us?

Nursing homes and assisted living facilities are classified as commercial customers. This service is available only to residential utility customers. But, residents of your facility can purchase an individual membership by contacting EMSA directly. There are no group or facility-wide memberships for commercial customers. For information, visit EMSA's website or call 405-396-2888.

Will EMSA still have EMSAcare?

Yes, for people living in nursing homes and in apartment complexes that opt not to participate, and for those living outside of city limits.

What are my responsibilities when transported by EMSA under EMSAcare?

You are required to provide EMSA with your valid insurance information and any third-party payer information within 60 days of transport. Read EMSA's complete EMSAcare membership agreement.

I have an active EMSA EMSAcare membership. What does this mean for me?

EMSA has extended its 2008-2009 membership coverage period at no cost to members; your membership now expires on September 30, 2009. You can begin receiving EMSAcare benefits through your utility bill on October 1 at an even more affordable cost.

I live at ABC Apartments. I want to opt out.

Only the utilities account holder has the ability to opt out of the program. In most apartment complexes, water, trash pickup and other municipal utilities are paid by the property owner – meaning the property owner is the customer, not the individual tenant, and thus the property owner makes the decision on the EMS utility assessment on behalf of all his tenants.

I pay for utilities at my two rent homes, in addition to my residence. Are my renters covered if I only pay the EMS fee on my home?

No. EMSA does not afford benefits to utility account holders, but rather to individuals living at participating addresses. Verification is made based by comparing the home address of the patient to a database of participating addresses.

I pay the EMS fee at my home, but my husband lives in a nursing home. Does he need a separate membership?

No. A participating utilities customer does not need to purchase a separate membership for a spouse in a nursing home.

If I opt out next September will I have to opt out every September?

No. Once you have made your choice to stay in the program or opt out, that decision will carry forward each year unless you contact the Utilities Department in September to change your status.

If I opt out but later change my mind, can I resume participation?

Customers may change their election only during the annual September election period.

Are there any excluded services?

Yes. The EMSAcare program does not provide benefits for non-emergency transports without a physician certification statement. Also, repetitive transports for services such as dialysis, radiation therapy and chemotherapy are not included. EMSAcare does not cover non-emergency transports to and from doctors’ offices, dentists’ offices, physical therapy centers and other facilities. Transports outside of EMSA’s service area are also not included. It’s a good idea to call EMSA at 396-2888 to discuss eligibility before requesting non-emergency service.

Do participating customers receive benefits for non-emergency transports, too?

EMSA non-emergency transports are fully covered if your insurance or other third-party coverage provides benefits for the service. That is, EMSA will accept as payment-in-full whatever your insurer pays on the transport and you won’t be subject to out-of-pocket costs. If you don’t have insurance or your insurance won’t pay for the non-emergency transport, you’ll be charged a reduced fee, which is 40% off EMSA’s standard non-emergency rate. A completed physician certification statement must be provided for a non-emergency transport to be covered. As an example, if you take an EMSA ambulance to the doctor’s office for a flu shot it will not be covered by EMSAcare.

What constitutes a non-emergency transport?

A non-emergency transport is a medical transfer that does not have a hospital emergency room as the final destination. For example, EMSA often transports individuals to nursing homes just after hospital discharge.

What do I need to do when I get a bill?

Approximately 10-15 days after your transport, you should receive a letter from EMSA requesting the name of your insurance provider. Your insurance provider is responsible for payment of ambulance services. Your EMSAcare membership covers all out of pocket expenses associated with your ride – expenses not covered by your insurance policy. Once you receive the letter, you will have 60 days to provide EMSA with insurance information pertaining to yourself or anyone living in your household covered by EMSA. Failure to provide the information nullifies your membership.

I’m opted in and had an emergency EMSA transport, so why am I getting a bill?

Every patient will receive a statement from EMSA after an ambulance transport. Please read the statement carefully. You may not owe anything and it is simply notifying you of the amount EMSA will bill your insurance provider. In many cases, EMSA is requesting your insurance information. You must submit your insurance information to EMSA to have your costs covered by EMSAcare.

If you do not have Medicare, Medicaid or other insurance, please notify EMSA as soon as possible.

If your ambulance transport will be covered under another policy, such as a motor vehicle policy (in the case of motor vehicle accidents), the Crime Victim’s Compensation Fund or other third party, please notify EMSA as soon as possible.

Then what is the utility fee for?

The utility fee is a convenient way to cap an individual’s expenses on ambulance costs. It covers out-of-pocket costs you would normally have to pay beyond what your insurance pays, such as deductibles and co-payments.

If I participate, who is covered?

This program is offered to Oklahoma City residents only. All permanent residents of your household, regardless of their age or whether they are a blood relative of the utility account holder. The person just has to reside in your household. Someone simply in town visiting is not covered. A good test is whether the person receives bills and mail at your address.

What areas are served by EMSA?

Your EMSAcare benefits will be honored if you need an EMSA transport in the following cities:

  • Oklahoma City
  • Edmond
  • Bethany
  • Mustang
  • Nichols Hills
  • Piedmont
  • The Village
  • Warr Acres
  • Yukon
  • Arcadia
  • Lake Aluma
  • Valley Brook.
  • Also, transports from Tulsa, Sand Springs, Bixby or Jenks 
    (cities also served by EMSA) to a hospital in Tulsa would be covered.

Cities in the metro area that are not served by EMSA:

  • Del City
  • Moore
  • Choctaw
  • Harrah
  • Jones
  • Luther

I have insurance and/or Medicare. Why should I participate? (Isn’t it like I’m paying for the same thing twice?)

If insurance/Medicare always paid 100 percent of ambulance claims, you’d be correct. But the reality is this: insurance and Medicare deny about 30 percent of all ambulance claims. If this happened to you and you weren’t participating, then you would be personally responsible for paying EMSA’s full billed charge of $1,300 plus $9 per mile. Even when insurance/Medicare approve claims, many people still have a financial burden – a $50 to $250 deductible, a 20% co-payment like with Medicare or the difference between the billed charge and how much insurance will cover. If you participate in the program, you have no out-of-pocket costs for EMSA emergency ambulance transports. Whatever insurance/Medicare pays is counted as payment in full.

I have Medicaid. Why should I participate?

Medicaid patients have no out-of-pocket costs for emergency ambulance service when Medicaid approves the claim. However, when Medicaid denies claims, the patient becomes personally responsible for paying EMSA’s full billed charge. By participating in this program, you’d have no out-of-pocket costs for EMSA emergency transports – even when Medicaid denies the claim.

What constitutes an emergency transport?

An emergency transport occurs any time EMSA transports you to a hospital emergency room for urgent, unscheduled treatment of an unforeseen medical condition.

If I pay the utility fee, will you bill my insurance?

Yes. EMSA has and will continue to bill any third-party insurance payors. More than 80% of EMSA’s revenue comes from third-party insurance payments, such as Medicare, Medicaid, private health insurance and others. It would be unfair for taxpayers to bear the burden of healthcare costs that could be otherwise covered by insurance providers.

Once the test is completed how do I obtain my score?

Applicants will be instructed at time of testing how they may obtain their scores.

Why is the CPAT test conducted and what is it comprised of?

The Candidate Physical Ability Test (CPAT) is conducted to determine a candidate’s ability to physically perform duties commonly required of a Firefighter. The applicant must successfully complete the entire (CPAT) course in a minimum of 10 minutes, 20 seconds. The Candidate Physical Ability Test course is comprised of the following physical simulations:

1. Stair Climb - The candidate will “climb steps” on a Stairmaster Stepmill at 60 steps per minute for 3 minutes and 20 seconds while wearing a 75 pound vest simulating a high rise pack. Upon completion of Stair Climb 25 pounds of weight is removed from the vest. The 50-pound vest will be worn throughout the remainder of the test.

2. Hose Drag - Using a 1 ¾” uncharged hose line, the candidate will drag or pull the hose, drop to at least one knee and then pull the hose-line 50’ hand over hand toward them.

3. Equipment Carry - During this exercise the candidate simulates removing equipment from a fire rig by carrying a K-12 and a chainsaw 75 feet then placing them back on the rig.

4. Ladder Raise and Extension - This event uses two, 24-foot ground ladders and is designed to simulate the critical tasks of placing a ground ladder at a fire structure and extending the ladder to the roof or window.

5. Forcible Entry - The candidate uses a mechanized device located 39 inches off the ground that measures cumulative force when hit with a ten-pound sledgehammer. The candidate will hit the device until a buzzer is activated.

6. Search - This event uses an enclosed search maze that has obstacles and narrow spaces. The tunnel is three feet high, four feet wide and 64 feet long. The maze includes two 90-degree turns.

7. Rescue – The candidate must drag a 165-pound dummy with shoulder straps 35 feet around a 55- gallon drum and back.

8. Ceiling Breach and  Pull  –  This  event uses a mechanized device that  measures overhead push and pull forces using a pike pole. The candidate must push a 60 pound hinged door and pull an 80-pound force.

Following the completion of the CPAT test, candidates are notified of the next part of the hiring process, the Oral Review Board.

Are you able to apply again if you have already applied previously and did not advance past the written examination?

An applicant's score is good for a hiring cycle.  An applicant may reapply after the position has reopened. 

Once the test is completed how do I obtain my score?

Applicants will be instructed at time of testing how they may obtain their scores.

Why is the CPAT test conducted and what is it comprised of?

The Candidate Physical Ability Test (CPAT) is conducted to determine a candidate’s ability to physically perform duties commonly required of a Firefighter. The applicant must successfully complete the entire (CPAT) course in a minimum of 10 minutes, 20 seconds. The Candidate Physical Ability Test course is comprised of the following physical simulations:

1. Stair Climb - The candidate will “climb steps” on a Stairmaster Stepmill at 60 steps per minute for 3 minutes and 20 seconds while wearing a 75 pound vest simulating a high rise pack. Upon completion of Stair Climb 25 pounds of weight is removed from the vest. The 50-pound vest will be worn throughout the remainder of the test.

2. Hose Drag - Using a 1 ¾” uncharged hose line, the candidate will drag or pull the hose, drop to at least one knee and then pull the hose-line 50’ hand over hand toward them.

3. Equipment Carry - During this exercise the candidate simulates removing equipment from a fire rig by carrying a K-12 and a chainsaw 75 feet then placing them back on the rig.

4. Ladder Raise and Extension - This event uses two, 24-foot ground ladders and is designed to simulate the critical tasks of placing a ground ladder at a fire structure and extending the ladder to the roof or window.

5. Forcible Entry - The candidate uses a mechanized device located 39 inches off the ground that measures cumulative force when hit with a ten-pound sledgehammer. The candidate will hit the device until a buzzer is activated.

6. Search - This event uses an enclosed search maze that has obstacles and narrow spaces. The tunnel is three feet high, four feet wide and 64 feet long. The maze includes two 90-degree turns.

7. Rescue – The candidate must drag a 165-pound dummy with shoulder straps 35 feet around a 55- gallon drum and back.

8. Ceiling Breach and  Pull  –  This  event uses a mechanized device that  measures overhead push and pull forces using a pike pole. The candidate must push a 60 pound hinged door and pull an 80-pound force.

Following the completion of the CPAT test, candidates are notified of the next part of the hiring process, the Oral Review Board.

Who is selected to attend the Oral Review Board and what is its makeup?

The highest scoring applicants who pass the CPAT will be contacted to attend the Oral Review Board. Each candidate will be interviewed by a series of oral review board panels. Each panel is made up of a group of interviewers who will individually assess each candidate based on their verbal response to a series of questions.

The overall Oral Review Board score is considered with the written examination score in determining the eligibility list and possible applicant finalists. 

What is the Candidate Physical Ability Test (CPAT) Orientation?

CPAT Orientation is conducted a minimum of eight weeks prior to the actual CPAT test. CPAT Orientation allows applicants the opportunity to receive a CPAT Orientation Booklet, view the CPAT presentation video and obtain hands on experience using course equipment. Fitness Coordinators are present to provide training and preparation tips. During the orientation session applicants are given the opportunity to accept or decline one or both of the future CPAT practice session.  Practice sessions are conducted within 30 days of the actual CPAT test.

How do I know if I will be selected to attend the next part of the selection process, the Candidate Physical Ability Test Orientation?

Each month new candidates are added to the existing eligibility list. Only the highest scoring applicants will be contacted to proceed to the next part of the hiring process. 

Can I retest to improve my score?

An applicant's score is good for the yearly hiring cycle. An applicant may apply once during that period unless otherwise noted. 

What types of questions make up the written exam?

The written examination consists of 100 multiple-choice questions. The written tests may include questions related to Mechanical Ability, Reasoning and Problem Solving, Mathematical Ability, Reading Ability, Spatial Ability, Verbal Expression, Customer Service/Teamwork or Memorization/Study Material questions. 

How do I schedule myself for the written test?

At time of application applicants are given a Written Test Admission Slip, which details the time and place of the written exam. The written exam is typically the first Monday of a month except when a holiday occurs on that date.  Additionally, on the Written Test Admission Slip is your assigned Pre-Employment Number. Remember this number as it is used for applicant tracking purposes and will be asked of you frequently.

How do I apply?

Applications are accepted Monday through Friday 9:00 a.m. to 4:00 p.m. at Fire Administration, 820 NW 5th Street. An applicant is required to complete and submit an employment application with copy of high school diploma, GED or transcript and a completed Pre-Employment Information Scantron form. If applicable, provide copies of Paramedic/EMT licenses. To obtain a five point veteran preference on the written exam, a copy of DD Form 214 indicating an honorable discharge type/character must be submitted at time of application.

Where is the CPAT test conducted?

Testing is conducted at the City of Oklahoma City Municipal Maintenance Facility at 3738 SW 15th St., Training Building #3.

I have completed the Written Test, CPAT, Oral Review Board and background investigation. What next?

It is at this time that conditional job offers are made to those candidates that have been selected for the next Fire Recruit Academy. This job offer is contingent upon completing a physical examination that is used to determine the candidate's ability to perform the essential functions of the job, with or without reasonable accommodations. The City of Oklahoma City's Occupational Health Manager conducts the physical examination.

Is it possible to become a firefighter without my Firefighter 1 certificate?

Yes, it is possible. Firefighter I and II are taught in recruit academy.

How long is the Academy?

Approximately 16 weeks

What qualifications are required to be an Entry-Level firefighter?

Applicants must be between the ages of 18 to 43 years of age, must possess a valid drivers license, and must possess a high school diploma, GED, or equivalent.

I was looking at your website and I saw that an EMT-B certification is required before completion of a one year probationary period. Is the EMT training part of the fire academy or are candidates required to get the training elsewhere and have it completed before graduating from the academy?

Employment will be contingent upon obtaining EMT-B certification during the one-year probationary period. Candidates who do not possess an EMT-B may have the class offered by the Oklahoma City Fire Department. Candidates possessing an EMT-B will be required to maintain their licenses.

When is your next written test available?

Check the website and 405 297-FIRE for up dated test dates.

How can I get into the field of fire investigation or other special divisions within the Fire Department?

Fire investigators and other specialists are selected through the promotion process from the ranks of our firefighters.

How many positions are available?

The number of positions available is determined by the staffing needs of the department.

Can I be hired if I have a felony conviction?

Applicants with felony convictions within the last ten years will not be considered for employment. Applicants with felony convictions older than ten years will be reviewed on a case-by-case basis.

Are there any internal positions that I can apply for i.e.: office or 911?

The office positions and 911 dispatchers are hired through the personnel department of the City of Oklahoma City.

Can I access this application on-line or have one sent to me?

You will not be able to access the application on-line.

What is the Fire Recruit Academy?

A fire fighter recruit completes a training program conducted by the Oklahoma City Fire Training Center, where he or she learns how to fight fires and how to deliver emergency medical services. A typical Recruit Academy lasts between 14 and 18 weeks. In the Academy, there are many written and hands-on examinations that must be passed along with physical training and testing. After passing the Academy, the new fire fighter is assigned to a fire station and completes the one-year probationary period.

I understand a background investigation will be conducted. What will this entail?

Each candidate selected as a possible finalist will be required to complete a polygraph. Additionally, a criminal records check and employment work references are conducted.

How long does the test take?

Typically you are allowed approximately three hours to take the test. If you finish early you are allowed to leave.

Where is the written test conducted?

Testing is typically conducted at the Fire Training Center, 850 N. Portland Avenue. If the location differs, you will be notified at time of application.

What if I know that I cannot attend the assigned test date?

Being late or not attending your assigned test time will eliminate you from the process. Once an application is submitted, the applicant must attend the assigned test date. If you are not sure you will be able to attend the stated date it is recommended that you apply during a month in which you know you will be available.

How do I serve on a board or commission?

The Planning Department supports several of the City’s committees and commissions. The Mayor appoints volunteer members throughout the year whenever a vacancy needs to be filled. You can submit an application any time, and it will be retained until Dec. 31 of the current year.  Apply here.

My address is incorrectly listed with the U.S. Post Office. Who do I call?

For this and similar issues, contact the Development Services Department, Subdivision & Zoning office at (405) 297-2623 and choose option 1. 

How do I get approval to demolish a building?

If the building is in a special design district (Historic Preservation, Bricktown, Downtown, Urban Design, etc.), demolition requires a Certificate of Approval / Appropriateness . If the building is not within a special zoning district, you may directly apply for a demolition permit from the Development Center in the Development Services Department.  

There is a new development near me. Can you tell me what it is?

You may search for building permits by address online through the Citizen’s Portal, or  contact the Development Center of the Development Services Department at (405) 297-3835. 

What is the difference between a Business Improvement District and a Business Merchant Association?

Business Improvement Districts (BIDs) are public/private partnerships in which multiple property owners pay a special assessment for the common maintenance, development and promotion of their commercial district. A Business Merchant Association is a corporation that provides stewardship and promotion for a designated area through programs and events. Membership is voluntary and open to a variety of stakeholders.

How long will the MAPS 3 sales tax last?

It will last seven years and nine months. It began on April 1, 2010.

Who oversees the implementation of MAPS 3?

Oklahoma City staff, under the guidance of the elected Mayor and City Council, with the assistance of the Citizens Advisory Board and project subcommittees.

When a MAPS 3 sales tax ends, does that mean the construction ends?

No. MAPS projects are built debt-free (as opposed to a bond issue project), and it takes time for the money to be collected and spent efficiently. For example, the MAPS for Kids sales tax was passed in 2001, took effect in 2002, and ended in 2008. But because of the time it takes to plan and build school buildings, completion of all the projects won’t occur until 2012. The completion of the original MAPS projects also took several more years after the last tax funds were collected. Every MAPS initiative has essentially been a 10-12 year process from the vote to the completion of the last project. The MAPS 3 conversation began January 17, 2007, and the successful vote was held December 8, 2009. It is very possible that the last project may not be finished until 2022. 

What is sales tax?

Generally, when anyone makes a retail purchase in Oklahoma City, they pay an additional amount on every dollar in sales taxes. The MAPS model has been to add one cent on every dollar to the sales tax already collected.

The residents of Oklahoma City who live in the portion of the City located in Oklahoma County pay an additional 8.375 cents in sales tax for every dollar spent.

Of the 8.375 cents per dollar that citizens of Oklahoma City spend, 4.50 cents goes to the State of Oklahoma general fund, to be spent by the State Legislature. The other 3.875 cents goes to the City of Oklahoma City. Of that 3.875, the general fund of the City receives 2.00 cents (two-thirds of which goes to public safety), public safety receives an additional 0.75 cents, and the Zoo receives 0.125 (1/8th). These taxes were each approved by votes of the people, and do not have an end date. One cent on every dollar now goes to MAPS 3.  Unlike the other taxes, the MAPS tax is temporary.

The portions of Oklahoma City that are in Cleveland County, Canadian County or Pottawatomie County are also subject to an additional county sales tax. Oklahoma County does not have a county sales tax.

I found an injured or abandoned wild animal. Can I bring it to the park?

No. Our park staff are not licensed nor capable of caring for sick or injured animals, nor do we have the facilities to receive them. Dumping a sick or injured animal could not only cause further harm to the animal dumped, but can also risk illness among other park wildlife.

If you find an abandoned or hurt wild animal, please contact one of the following organizations:

Why do I have to stay on the trail?

While our wish is for visitors to experience nature as up-close as possible, we ask that all explorers stay on the designated park trails. Wandering off of the trails can crush plants and flowers, disturb park wildlife and create unsightly foot trails. Other reasons to stay on the trail are to avoid ticks and other insects, poison ivy, eroded soils and to keep from getting lost.

Why is feeding the wildlife forbidden?

Bread, cereals and other processed human food contains ingredients that may interfere with the natural digestive process of park wildlife, and could make them ill. In addition, some animals may become dependent upon human intervention in their feeding cycles, which could affect their migration and other natural habits. Please respect natural feeding habits and don't feed the animals.

Why can't I bring my dog or other pet to the park?

The goal of Martin Park is to provide visitors with the opportunity to experience nature, including possible encounters with wildlife. While park staff are very fond of our domesticated animal friends, our wildlife may not be. For the protection of visitors, the wildlife who live in the park, as well as your pets, we ask that all pets remain at home. The NO PETS restriction is a City ordinance (No. 38, IV 38-39)

What should I wear to the park?

Since the grounds of Martin Park are open year-round, we recommend outdoor visitors always check the local weather forecast and dress appropriately. Close-toed shoes are recommended for most activities, including hiking. We also recommend sunscreen, insect repellent and that visitors bring their own water bottle if they intend to stay outdoors for a long period of time.

Why can we not wade or swim in Spring Creek?

We understand the appeal of dipping one’s toes in a bubbling creek, especially on a hot summer day. However, unlike our park swimming pools where certified lifeguards are on hand to monitor swimming activities, we are not able to provide this service at Martin Park. We are also not able to guarantee the quality of the water since Spring Creek is a natural and untreated water source. Bacteria, algae and other materials that may be harmful to humans may be present in the water, especially after rain events. We ask park visitors to follow the ordinance as written and to avoid wading or bathing in Spring Creek for their own safety.

I am a member of a scout troop, 4H or other club and would like to do an advanced service project at the park. Can I do this?

The staff naturalists at Martin Park Nature Center work regularly with youth leaders from various groups who wish to fulfill their advanced service requirements, including Eagle Scout, Girl Scout Silver or Gold Awards, Adventure Scouts, 4H Club and other commendations. Scouts who wish to complete a project at the park must start their project a year before their 18th birthday. Call our park naturalists at (405) 297-1429 to discuss project ideas.

Are there snakes at Martin Nature Park?

Like any natural area, Martin Park features a wide variety of wild animal species, including snakes. While we cannot guarantee that all snakes in the park are non-venomous, the likelihood of encountering a venomous snake in this part of Oklahoma is extremely rare. If you do happen upon a snake, please exercise caution and leave the animal alone. Do not try to touch it or pick it up.

Can I take driving school if I have a Commercial Driver’s License (CDL)?

If you have a Commercial Driver License (CDL), you are not eligible for driving school, even if you were driving your own personal vehicle at the time you received the traffic ticket.   Please contact the Department of Public Safety (405) 425-2820 to discuss options available. 

What is the Driving School?

Completing a court approved Driving School is an option to have your traffic ticket dismissed for a moving violation.  The ticket will be dismissed if all requirements are met.

What are the eligibility requirements to attend driving school?

You may be eligible if you have not completed driving school for the Oklahoma City Municipal Court in the past three years.  Contact Municipal Court to confirm your eligibility. 

How do I sign up for driving school?

 ·  You do not have to make a court appearance to request driving school. 

 ·  You must contact the Oklahoma City Municipal Court by phone or in person to sign up for driving   school before your arraignment date.

 ·  You will be required to pay upfront administrative costs of $127-$138 (depending on the citation issued)  when you sign up and complete the Driver Improvement Continued Sentencing Agreement.  You will be    given a list of approved driving schools.

·   You must select a driving school from the approved driving school list and pay the registration fee directly to the school.

What should I do after completing driving school?

You should notify the Oklahoma City Municipal Court three days after completing driving school to make sure we received your certificate of completion. 

What if I do not comply with the requirements of driving school?

If the Court does not receive your completion certification, the Prosecutor usually will file an Application to Accelerate Sentencing and a  hearing will be scheduled.

OR

You can pay your traffic fine before the continued sentencing date and you will receive a conviction on the charge.

What if I had insurance at the time the Failure to Provide Proof of Insurance ticket was issued?

·  Provide proof to the Municipal Court within 48 hours of receiving the ticket to have the ticket dismissed without any cost.   

·  If you provide proof after 48 hours and before your arraignment date, you will be required to pay $88 court cost.

·  If you obtained insurance after receiving the ticket, you may provide proof in person before your arraignment date  to receive a reduction.

 

 

 

What if my tag is now in compliance after receiving the ticket?

Provide proof in person with your payment to receive a $30 reduction.

What if my equipment is now in compliance after receiving the ticket?

Provide proof in person on/or before your arraignment date to receive a $30 reduction. 

How do I find out if my driver’s license is suspended?

Contact  the Oklahoma Department of Public Safety at 405-425-2098 to find out if your driver’s license is suspended. Also, they can provide the fee amount that must be paid to get your driver’s license reinstated.

https://www.dps.state.ok.us/

What if I failed to appear in court?

 ·  The cost of your original ticket may increase. Also, there will be a separate charge of failure to appear in court, which will result in additional fines and costs.

 ·  A warrant may be issued and your driver’s license could be suspended. If you have a valid medical excuse or documentation of being incarcerated, bring documentation to court.

 ·  If you do not live in Oklahoma, call 405-297-2361 to find out your options for this to be resolved. If you are arrested, you may be required to post a bond to be released from jail. 

How Do I Plead Not Guilty?

To plead not guilty, you must post a bond before your arraignment date to have a trial.

·  The cost to post a bond includes the amount of the ticket plus a $35 bond fee. Please contact Municipal Court to discuss the options available if you don’t have the ability to post a cash bond.

·  Please read our Traffic and Criminal Trial Information brochure to assist you with preparing for your case. 

What if my driver’s license is suspended?

You will need to satisfy the court requirement. Also, you need to pay a fee to the Department of Public Safety for driver’s license reinstatement. Find more information here.

Can I request a time pay extension?

You may request a first time 60 day time pay extension on traffic, criminal or non-jury case person before your scheduled court date at the Municipal Court Information Window in the main lobby, Monday-Friday, 7:00 a.m. to 7:00 p.m. You can make partial payments are allowed. If you were granted a time pay extension in court and you want to request a new time pay extension, you must appear in court to request it from the judge. If you are unable to pay the fine in full and you want to request another time pay extension, you are required to request it from a judge in court. If the fine was not paid in full and you failed to request a new time pay extension, a war-rant may be issued and the Department of Public Safety could suspend your driver’s license.
You could appear in court Monday-Friday at 8:00 a.m. or 1:00 p.m. to request a new time pay extension. If you have questions about a warrant, please call the Warrant Division at 297-3946.

How do I change my court date?

You may request a first time continuance to change your court date by phone, online, or in person. by contacting us before your scheduled court date. A $15 fee will be added to each case granted a future court date.

How do I request a trial?

You do not have to attend court to request a trial for a traffic or criminal ticket. You must request the trial by your original court date. You will be required to post a bond to receive a future court date. The bond amount is the cost of the ticket and a $35.00 bond fee.

What are the possible outcomes of my case?

If you enter a guilty plea or a no contest plea, you will be required to satisfy the ruling of the court. This may include paying a fine. You can also be ordered to jail, complete community service or educational programs at the discretion of the judge.

How do I prepare for court?

Please be advised that court staff and judges can not give you legal advice. You can consult an attorney or a public defender if you have a legal question or to represent you in court. Phones must be turned off and oth-er electronic devices. You should not disturb court procceedings. There may be other cases heard in the same courtroom that you have been assigned.

Where are the courtrooms?

Courtroom #1 is located on the main floor by the front door main entrance door. Courtrooms 2, 3, 4, 5 are located in the basement of the Municipal Court. Elevators and stairs are located in the main lobby. If you do not know the courtroom you have been assigned to please ask at the information window in the main lobby.

What should I do on my court date?

You should plan to arrive early for unexpected delays, such as finding public parking. Public parking is locat-ed on street meters along side the court and one to three blocks away from court. Once you arrive in the Municipal Court, you will pass through a mandatory security check before being allowed to enter.

How do I take care of Big Blue?

Rinse it off once in a while and clean the inside to reduce odors.

Should I bag trash for Big Blue?

Yes. Bagging trash and garbage prevents litter, reduces odor and keeps the carts clean. Collection crews do not pick up blow-away trash.

Can I take Big Blue with me if I move?

Big Blue must stay behind. Each cart has a serial number and is assigned to the house address.

Will computer equipment be collected?

No. computers cannot be set out on weekly collection or bulk waste days. You can take computer equipment to any recycling center listed at Beyond the Bin or in the Yellow Pages.

What if my weekly or bulk waste is missed?

Call (405) 297-2833 no later than two days after your weekly collection day and no later than three days after bulk waste day.

Can the contractor remodeling my house use Big Blue?

No. Big Blue and your solid waste services are for residential use only.

How much waste does Big Blue hold?

96 gallons of residential waste -- about the same amount as four metal or plastic garbage cans. 

How big of a trash bag can I use?

High-strength 30-gallon bags or less and fill them to less than 75 pounds each.

What if my Big Blue gets damaged?

If carts are worn out, damaged or stolen, the City will repair or replace them. Just call (405) 297-2833 to request a repair or replacement.

Who are “urban service area” customers?

Urban customers are residents generally between NW 192nd Street and SW 179th Street and between County Line Road and Bryant Avenue. Call (405) 297-2833 to confirm your location. 

How many Big Blues can I have?

You may have up to four Big Blues. An additional monthly fee will be charged to your utility bill for the third and fourth cart.

Will bagged yard waste or garbage be picked up?

Only in the urban service area -- after two carts are filled. If one cart isn’t big enough, order another. No extra charge for the second.

Can I use my own trash can?

No. Only Big Blues. The automated collection trucks can’t pick up other containers.

How long before I can re-apply for a driver's permit if I am denied?

Six months.

What are grounds for denial of a driver's permit?

  • If the applicant is under 18 years old.
  • Any felony, or any misdemeanor conviction within the last seven years which reasonably indicates a risk to the public such as:
    • Any violent offense
    • Any sex offense
    • Any drug- or alcohol-related offense
    • Cruelty to animals
    • Felony theft or burglary of any type
    • Hit-and-run driving conviction
    • Reckless driving convictions within the past five years
  • Not possessing a state driver's license, unless specifically exempted.
  • Omitting any information from the permit application.
  • Failing to provide a Driver Medical Certification.
  • Inability to communicate effectively in the English language.
  • Failing to produce an endorsement letter from a licensee.

What are the age requirements for a driver's permit?

Drivers must be at least 18 years old.

Do I have to have a physical exam every year?

Physical certifications are valid for five years.

How long is my driver's permit valid?

Permits must be renewed annually.

What documents do I need to be a driver?

  • Proof of personal automobile liability insurance.
  • Proof of commercial automobile liability insurance provided by the vehicle for hire company applies to the driver once the requisite driver's permit has been obtained.
  • Application signed by an authorized agent of the vehicle for hire company
  • A three-year driver's record from all states in which the applicant has resided within 30 days of submitting application. Information on how to obtain a driver's record in Oklahoma can be found here.
  • Oklahoma State Bureau of Investigation (OSBI) criminal background record check to include sex offender registry, violent offender registry and criminal background within 30 days of submitting an application.
  • Driver Medical Certification authorized by a physician licensed within Oklahoma within 30 days of submitting an application.
  • Oklahoma driver's license and a second form of identification:
    • Passport
    • Work visa
    • Social Security card
    • Handgun license issued by a state agency
    • Fishing/hunting license issued by a state agency
    • Health insurance card
    • Current student ID
    • State certified birth certificate
    • U.S. military ID
    • Veteran's ID or government-issued photo ID card

Do I need to make a police report of my vehicle (motorized or non-motorized) is involved in a collision?

The Police Department Permits & ID/Vehicles for Hire Unit must be notified within one business day of the collision regardless of your choice to make a collision report.

Can my Department of Transportation medical exam be substituted for the City's Driver Medical Certification?

No.

Can drivers accept an immediate passenger fare or "street hail" as a driver of an executive car, limousine or shuttle?

No, with one exception. Only taxicab drivers are permitted to accept immediate fares, except for shuttles picking up immediate fares at Will Rogers World Airport only. Passenger arrangements for executive cars, limousines and shuttles (except for the Will Rogers World Airport exception) must use pre-arranged schedules.

Can taxicab drivers use a smartphone taximeter application?

A taximeter may not be an Internet-based application.

Can I drive for any company once my driver's permit is approved?

No. A separate driver's permit is required for each vehicle for hire in which a driver is employed.

I was arrested but never convicted of a felony/misdemeanor. Can I get a driver's permit?

Driver permit applications are approved or denied based on convictions. Felony convictions, and misdemeanor convictions within seven years of submitting a driver's permit application, are grounds for denial.

Is an ASE mechanic the same as an ASE Master Technician?

No. Master Technicians have been certified in a minimum of eight of of the nine National Institute for Automotive Service Excellence categories.

Can I use any ASE Master Technician to inspect my motor vehicle?

You may use the ASE Master Technician of your choice. The City does not maintain a list.

Can I operate at Will Rogers World Airport as a licensed business or permitted driver?

Along with the City's required licenses and permits, all owners/operators of vehicles for hire must have a Ground Service Agreement with the Oklahoma City Airport Trust to conduct any commercial activity from from Will Rogers World Airport. Drivers must have an Airport Drivers Permit while providing services at the airport. Find Will Rogers World Airport contact information here.

Can I use my motor vehicle for any motor vehicle for hire business?

No person shall provide motor vehicle for hire services with a vehicle that is owned, leased or insured by another motor vehicle for hire business.

What is a carriage?

Any animal-powered or human-powered vehicle, including horse-drawn, pedicabs and bicycle carriages.

Can I park a transportation network vehicle at a taxi stand?

No.

How long is my business license/certificate of public necessity and convenience valid?

Business licenses (for non-motorized vehicles) expire May 30 of each year. Certificates of public necessity and convenience (for motorized vehicles) expire June 30 of each year.

What is a certificate of public necessity and convenience?

A business license granted by the City upon approval by the Traffic and Transportation Commission to engage in the operation of a business that provides vehicle(s) for hire.

Where are vehicle (motorized and non-motorized) inspections conducted?

The Oklahoma City Police Permits & IDs/Vehicles for Hire Unit, unless otherwise directed. Appointments are suggested for timely inspections.

What documents do I need for a motor vehicle inspection?

How many vehicles do I need to operate a taxi service?

A minimum of five vehicles.

Do I have to submit my business license application in person?

You may submit your application either in person, by mailing it to the Development Services Department or by faxing it to (405) 316-2606.

Where do I apply for a Vehicle for Hire Business License (Certificate of Public Convenience and Necessity)?

Learn more about the process from the Development Services Department.

What is a motor vehicle for hire?

An automobile, bus, truck, van, limousine or any other motor vehicle with a seating capacity of 15 or fewer that is used to transport customers for any form of compensation, including money, property, service, tips or anything else of value.

Am I allowed to wash my car in the driveway

Car washing at home is allowed until Stage 4 of the water conservation program is implemented. At this stage, residents are required to use a commercial car wash with water recycling operations. When and if you wash your car at home, please use a hose nozzle with a turn-off valve. This will prevent water from running down the driveway and into the street.

Is it possible to water during winter months without risk of citations?

The mandatory odd/even watering schedule is in effect all the time. It’s possible to receive a citation for violating the odd-even watering program any time of the year. Also, citations can be issued for watering when temperatures are at or below 32 degrees. Watering during freezing temperatures wastes water and causes treacherous, icy streets.

Bermudagrass lawns are dormant during the winter and only need additional water during extended dry times. Cool-season lawns, like tall fescue, only need 1"  of water every two weeks. 

How long will a first-offense watering violation remain on file before a second offense violation be fined?

The municipal court maintains the records of prior convictions for five years. The municipal prosecutor determines what charge will be filed.

Will the water conservation program allow me to fill or refill my pool?

Yes. Filling a pool is generally a one-time effort and we highly recommend that pools be covered when not in use. This prevents pool water from evaporating thus reducing the need to refill it.

Are residents that use water wells included in the City’s water conservation program?

They are not. However, we highly advise those on well water to voluntarily follow the outdoor water conservation measures. Wells are underground aquifers that can become low or dry from overuse or lack of rainfall. Customers who irrigate with a water well are required to place a sign in their yard (i.e. “Water Well in Use Only). 

Are golf courses required to abide by the outdoor watering program?

Golf courses that use Oklahoma City water to irrigate are required to abide by the water conservation program. However, some golf courses use well water to irrigate and are not included in the City’s program.

Will public pools be closed when stricter water conservation measures are implemented?

Public pools will remain open. Splash grounds may close if a ban on outdoor water use is in place. Public pools and splash grounds are places families can enjoy the summer and cool off on extremely hot days.

Do splash grounds re-circulate water?

The splash grounds do not re-circulate water, however, they only turn on when someone is there to turn them on.

How do residents comply with odd/even watering if they have an irrigation controller that cannot be programmed for odd/even watering?

Most controllers manufactured in the past 10 years can be programmed for odd/even watering. Refer to the manufacturer’s instruction manual for information on odd/even programming or check out our irrigation scheduling page for help. However, if a controller cannot be programmed for odd/even watering, Oklahoma City residents can apply for either a 2 day per week lawn watering variance or a 1 day a week lawn watering variance. These variances allow residents to water on specific days, depending on street address of the property.  

Does water conservation mean I can’t water my gardens and flower beds every day?

Not at all. The odd/even watering stage pertains to yard watering with an irrigation system or sprinkler. You can hand water your landscaping with a hose and use soaker and drip irrigation any time, except during Stage 5 Outdoor Watering Ban.

Will every other day be enough to keep my yard green and healthy?

Most yards do not need to be watered every day. It’s best to water deeply and infrequently. Drought tolerant lawns, such as bermudagrass, require about one inch of water per week during the summer. It's best to water deeply and infrequently to encourage deep root growth. Using Oklahoma native and adapted plants in your landscape reduces watering needs so you can water less.

Why do we remain under mandatory watering schedules even when lakes are full?

Odd/even watering is now in place all the time. It’s the new norm for watering outdoors with OKC treated water. Whenever you decide to water your yard, please do so according to the last number of your building address or until another watering stage is implemented.

We never know when it will rain or how long it will last. Oklahoma has a long history of drought and heavy rainfall events. Using water efficiently, no matter the weather, protects our water supply.

Why did the City of Oklahoma City implement a water conservation program and how long will it last?

The water conservation schedules help us manage demand on our water system, prepares our community for drought or dry conditions, and supports a reliable water supply for all Oklahoma City customers. In April 2013, the Oklahoma City Council adopted a five-stage progressive watering program, based on the combined accessible capacity of all City of Oklahoma reservoirs.

Water use efficiency is an ongoing effort to remind us to use our water supply wisely, manage demand on our system, and prepare our city for times of drought.

What is a watering variance?

A watering variance allows for daily watering for newly planted landscapes, for existing in-ground irrigation systems that cannot physically meet the odd/even watering schedules (i.e. large homeowner associations and sports complexes), or other special circumstances. 

Where can I find more information?

What happens after I submit my variance application?

The conservation team has 15 days to process requests, but most are completed within one week.  An email confirmation with your variance number will be sent to the email address entered on your form. Please post your variance number in public view for the duration of the approved variance. Variances will not be backdated.

Which watering variance do I need?

  • If you’re planting new sod or seed, please complete the newly installed landscape application.
  • If your irrigation system is physically incapable of watering odd/even schedules, you’d like to water 2-days per week, or you have another special circumstance, please complete the existing water irrigation systems application.

 

  • Variances will not be considered for
    • Inconvenience such as scheduling conflicts with mowing days or personal preference
    • Automatic irrigation controllers failing or incapable of being set to match mandatory watering schedules

How do I apply for a variance?

To apply for a variance, download and complete the appropriate form. Save the pdf file to ensure the application information is not lost. Type the information or write legibly. 

Email, mail or fax completed applications to: 
WaterConservation@OKC.gov

Utilities Department
Water Conservation Section
420 West Main, Suite 500
Oklahoma City, OK 73120

 Fax: 405.522.6200