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Oklahoma City’s resident satisfaction beats national average

Post Date:07/18/2017 1:29 PM

Oklahoma City residents are more satisfied with their community than most Americans who live in big cities. 

The results of this year’s Citizen Survey shows about four out of five residents think Oklahoma City is an “excellent” or “good” place to live. The top concern remains streets, which it has for years.

The Better Streets, Safer City special election ballot on Sept. 12 includes $491 million for streets, $28 million for traffic control and $27 million for bridges included in the $967 million general obligation bond package, plus $240 million for street resurfacing, streetscaping and more in the proposed temporary penny sales tax extension.

Survey results

Resident satisfaction with City services was generally the same in this year’s survey as it was in 2016.

Only one major City service category tracked in the annual survey improved or worsened by more than 5 percent this year – a drop in satisfaction with the flow of traffic from 41 to 35 percent.

Two out of three Oklahoma City residents think the City is moving in the right direction, and satisfaction with public safety services is higher than the national average for large American cities.

“We share our residents’ pride in Oklahoma City, and we also share their concerns about street conditions and other areas with room for improvement,” said City Manager Jim Couch. “Our staff and the City Council worked hard to make sure the investments that residents will vote on in September reflect their priorities and make our community better.”

Chris Tatham of ETC Institute delivered the survey results during Tuesday’s Oklahoma City Council meeting. The full survey is available online.

Satisfaction with the overall quality of City services and how well the City is planning for growth is well above national averages for large cities.

  • Fifty-seven percent of survey respondents are satisfied with the overall quality of City services provided, eight percent above the national average. 
  • Residents rate how well the City is planning growth at 17 percent above the national average.

Other survey results show:

  • Satisfaction with public safety services remains high: 87 percent of survey respondents are satisfied with fire service, 77 percent are satisfied with ambulance service and 71 percent are satisfied with police service. All are higher than the national average. 
  • Most residents are satisfied with City utility services: 89 percent are satisfied with residential trash collection, 81 percent are satisfied with bulky waste removal and 61 percent are satisfied with water service
  • For code and ordinance enforcement services, residents were most satisfied with the enforcement of neighborhood yard parking and enforcing cleanup of debris on private property.

Residents rated the maintenance of City streets as the number one priority to be addressed in the next two years. Overall satisfaction with the condition of major streets is rated significantly below the national average.

This is the 11th year ETC Institute of Olathe, Kan., has conducted the satisfaction survey. The six-page survey was mailed to a random sample of Oklahoma City households this summer. Of those, 1,285 residents responded.

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Media Contact
Kristy Yager
(405) 297-2550 / (405) 863-2831

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