City’s new billing system changes utility bill account numbers

 

(July 14, 2009) - Oklahoma City’s Utility Customer Service has implemented a new billing system.  As a result, all trash and water accounts now have new 12-digit account numbers, replacing the old system’s 13-digit account numbers.

 

Customers who pay through an online banking service offered by banks or credit unions should take note and change their utility bill account numbers in their payee lists.

 

• If a customer moves, the system will create a new account number, and will no longer recognize the old 13-digit number.  This could prevent proper posting of the payment.
  

• Customers will need to use the new account number to take full advantage of new bill imaging features now available to bank payment systems. 

 

The new account numbers will have no impact on customers who already pay through okc.gov, Automatic Bill Crediting or by mail or drop off with the payment portion of the bill.  The new account numbers are already in the system. 

 

If an old number is used, the SAP system will recognize it, and payment will be properly posted.  However, it’s always a good idea to keep your account records up to date and prevent possible problems. 

 

The new account numbers are on utility bills received in July.